Special Offers

Privacy Policy



This Privacy Policy governs the methodology in which Vedic Resorts & Hotels Pvt. Ltd. and its partners, agents and affiliates collect, use, maintain and disclose information collected from users of our website and microsite or from third party resources.

At Vedic Village Spa Resort which is an integrated lifestyle development by Vedic Resorts & Hotels Pvt. Ltd., its affiliates and subsidiaries (hereinafter collectively referred to as, “we” or “us” or “our”), we endeavor to provide our guests and clients, by offering outstanding services and experiences in our hotels, resorts, luxury residences and country homes. We value your business and your faith in us in delivering you a superior level of service

Personal identification information:

We recognize that privacy is important to our guests and clients, and hence our Privacy Policy explains our practices regarding preserving and protecting personal information we collect when you visit or use our hotels, restaurants, bars, spas, country homes etc. (“the Services”) and our website, mobile applications, or other online products and services or when you fill up a form and become member of our loyalty programmers (“the Site”). We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information, which we collect on our website thevedicvillag.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online clients. By visiting and/or using our website, you agree to this Privacy Policy. We may collect personal identification information from users in a variety of ways when users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address street, city, state, pin code, country and phone number. Users may, however, visit our Site anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

We may amend this Privacy Policy from time to time to reflect changes in the law, Vedic Village Spa Resort, privacy practices, or the features on the Site. Any changes to our use of personal information will be reflected in such revised privacy policy as posted on this Site along with new effective date. Therefore, kindly review the Privacy Policy periodically to remain aware and updated on our current policies and practices

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Personal Information collected through www.thevedicvillage.com about you may include, but is not limited to:

  1. personal and business information like your full name, date of birth, marital status, name of spouse, date of anniversary, address, contact information, etc.
  2. passport and visa information.
  3. identification document and/or address proof that you provide, viz. passport, driving licence, Aadhar card, etc.
  4. guest stay information, including our hotels where you have stayed, date of arrival and departure, goods and services availed, special requests made, your service preferences, telephone numbers dialled, email id, faxes, telephone and other messages received.
  5. any information necessary to fulfil special requests (for example, leisure, travel and guest preferences, food allergies and/or medical information)
  6. medical/health information shared in order to avail any facilities at our hotels including but not limited to spa, swimming pool, adventure activities, gym, etc.
  7. information collected through the use of closed-circuit television systems and other security systems.
  8. your reviews, feedback and opinions about our hotels, resorts, programmes and services.
  9. any other personal data you choose to provide to us.

Surveys: Vedic Village Spa Resort occasionally sponsors optional customer surveys to improve our services. In the surveys, you provide personal information and answers to survey questions, both of which we may combine with data collected by cookies and through other means specified in this policy

How we collect user information: When you use the Site, our servers automatically collects information as you browse our Site which includes the following:

Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site

Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device & wireless network interface, or mobile phone number used by the device) and mobile network information

Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.

Information We Collect From Other Sources: we may also obtain personal data from our hotels and from our third party service providers, booking agents, travel agents and corporate accounts (such as information relating to the credit of guests) and combine that with information we collect through our Services and Site where we believe that it is necessary to help manage our relationship with you.

Cookies: Vedic Village Spa resort also collects information by using technologies and methodologies that enable tracking, such as “cookies.” Cookies are small text files that are placed on your computer when you visit our Site and are stored on your computer by your web browser. These technologies allow us to recognize your computer so that we can display advertising that may be of interest to you. Cookies can only be read by the domain that placed them on your computer. As described in more detail below, you can change your browser settings to refuse to accept cookies. However, if you change your browser settings to refuse to accept cookies, we cannot tailor the Site to meet your needs to the same degree

Use of your personal information

We use information to contact you: We might use the information you provide, to interact or contact with you regarding our products or services or for other promotional purposes or your experience with us.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website better. We may combine information we get from you with information about you we get from third parties.

We use information to send you transactional communications. We might send you emails or SMS about your bookings or other activities with us in connection with any contest or promotion to notify you if you are a winner and to send you information about, without limitation, future contests and promotions, special packages, and other information, which, we feel, may be of interest to you.

Law Enforcement/Legal Processes/Other Uses: Vedic Village Spa Resort may disclose Personal Information to comply with the law or a court order, subpoena or other legal process, as requested by a governmental or law enforcement authority. We may also disclose Personal Information when we in good faith believe that it is either necessary to protect our property or is otherwise necessary. Vedic Village Spa Resort may also disclose Personal Information to any of its sister concerns, or to any entity with which it merges or to which it sells any assets.

Minors online privacy policy: We do not knowingly collect Personal Information from minors (according to applicable laws). If such minor has provided us with Personal Information without parental or guardian consent, the parent or guardian may email us, and we will remove the concerned minor Personal Information from any promotional lists or databases.

Other usage of the information shared We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us relating to the projects, properties, ventures or opportunities detailed on our sites or otherwise notified to you; to provide you with information about other goods and services we offer including that are similar to those that you have already purchased or enquired about; to provide you, or permit third parties to provide you, with information about opportunities, goods or services we feel may interest you. If you are an existing customer, we will only contact you by e-mail, SMS, telephone or your other preferred methods of contact, with information about opportunities, goods and services

We use information as otherwise permitted by law.

Privacy Policy relate to other websites: This Privacy Policy covers only www.thevedicvillage.com and does not cover any other Site. While we make every effort to protect the Personal Information you provide to us, we do not control the policies of other sites (including those we may link to) and the site owners’ use of Personal Information you provide to them

Sharing of information with third-parties

We may share your personal data:

  1. Between and among Vedic Village Spa Resort and a limited number of our associates and affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;
  2. with vendors who help us manage our online registration process or payment processors or transactional message processors
  3. with the operator of the hotel or the hub of hotels which you book, stay or visit for the above purposes;
  4. third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies
  5. with third-party service providers, payment processors, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Services;
  6. with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) in order to fullfil contractual obligations;
  7. with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
  8. if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Vedic Village Spa Resort, our affiliates or others;
  9. in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;
  10. with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
  11. with any other party at your consent or at your direction; and
  12. otherwise as permitted or required by applicable laws and regulations

PROTECTION OF YOUR PERSONAL INFORMATION

We take, and require any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

We cannot guarantee that our Services and Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

RETENTION AND DISPOSAL OF YOUR PERSONAL INFORMATION

Your personal data will be retained in a form which enables us to identify you for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following our data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India

Contacting us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Vedic Resorts & Hotels Pvt. Ltd. Shikharpur, Bagu, Rajarhat, Kolkata – 700 135, West Bengal, India.. Ph No. 33 6622 9900